Skip to content


Joanne's skills as a PA and in providing admin support go beyond the obvious. She is creative and thorough, completely dependable and excellent at research. Once you start using her admin support services, you realise you have just added an invaluable asset to your company.
Colin Shelbourn

Joanne is a very capable secretary/administrative assistant who can turn her hand to any number of tasks and perform them accurately and efficiently, often under considerable time pressure. Joanne hit the ground running at Temple Heelis and I would have no hesitation in recommending her to anyone seeking reliable, high quality secretarial support.
Peter Dodd
Partner, Temple Heelis Ltd

Joanne delivers professional and highly proficient support to my business. Her high standards, flexibility and friendly manner further enhance the value of the assistance provided.
Bill Smith
Director, Let's Talk Shop

Working with Joanne was a pleasure. She asked detailed, clear questions to ensure she fully understood the needs of myself and my business and then produced exactly what I wanted, quickly and efficiently, simplifying one of my systems and making my life a whole lot easier. I can highly recommend her services.
Danielle Hone
Danielle Hone Pilates

We needed a little extra support for a while, both at reception and in the back office.  Joanne met the challenge easily.  One of her projects was to update our office manual which she did with enthusiasm and proficiency.  She treated our clients as we do – with professionalism and friendliness – and I would not hesitate to use her again.  I can recommend her to anyone who needs PA or secretarial support.
Sue Bloy
Director & Owner, Lakes Accountancy

Joanne helped me to write the text for my new website and is assisting in keeping track of my expenses. I find her very thorough, organised and creative. In my view she is a great PA. I highly recommend her and will be asking her to help out again.
Charles Whitaker
Smash Your Anxiety

Joanne works for me as a remote personal assistant, checking and editing large reports and other documents as well as doing transcriptions.  She is reliable,  conscientious and returns completed work promptly.  She is an invaluable help to my business.
Tom Mitchell
Director, CGPM Consulting LLP

I engaged Lakes-PA to act as my temporary PA when I started in my role as Group CEO. The previous PA had left shortly before this and I was left with a difficult position of picking up the history of several years’ business. Joanne really hit the ground running as she had only three days before I left for an extended business trip abroad. Despite that, she very quickly identified and picked up the priority issues, adapted to my method of working, anticipated my requirements, and engaged with colleagues and clients in a friendly and extremely professional manner while keeping me fully appraised of the status of all key matters.

I would recommend her to anyone who needs an interim PA or support for project work including PR work. She comes up with ideas on improving processes and procedures, and places the client’s interests first and foremost.
Martin Blakstad
CEO, Oxley Group

We needed someone to pick up our emails and phone messages and to then act upon them as necessary. We wanted to find someone to take our office away and look after it while we were away. Everyone has their own way in the office and Joanne is happy to come and find out all the details and work in the same way you do. She will come and find out all the information needed then go away and “get on with it”.

This has given us the peace of mind and the ability to switch off we all need on holiday; knowing that work is still going on in the background. Joanne has become our “God send” and is very much appreciated.
Christine & Anthony Harrison
Smallwood House Hotel, Ambleside